Refund policy

Return & Refund Policy

Effective Date: April 2026

At Steinberg, we stand behind the quality of our heavy-duty truck filters and parts. If you are not completely satisfied with your purchase, we are here to help.

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Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

• The item must be unused, uninstalled, and in its original condition
• The item must be in its original packaging with all labels intact
• Proof of purchase (order number or receipt) must be provided

The following items are not eligible for return:

• Items that have been installed or used
• Items damaged due to improper installation or misuse
• Special order or custom items
• Items returned after the 30-day window

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How to Initiate a Return

To start a return, please contact us at:

📧 sales@steinbergus.com or 🌐 use a contact form here

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will respond within 1-2 business days with return instructions.

Do not send your item back without prior authorization. Unauthorized returns may not be processed.

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Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50. Steinberg is not responsible for items lost or damaged in transit during the return process.

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Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, you may choose between:

• Full refund, processed to your original payment method within 5-10 business days
• Replacement, we will ship the correct or equivalent item at no additional charge

Please note that original shipping charges are non-refundable unless the return is due to our error (wrong item shipped, defective product).

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Defective or Incorrect Items

If you received a defective or incorrect item, please contact us within 30 days of delivery. In this case, Steinberg will cover all return shipping costs and either replace the item or issue a full refund, at your discretion.

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Wholesale & Bulk Orders

For wholesale and bulk order returns, please contact our team directly at this page to discuss return options. Wholesale returns may be subject to additional terms.

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Damages During Shipping

If your order arrives damaged, please:

1. Take photos of the damaged packaging and item
2. Contact us within 48 hours of delivery
3. Email photos and your order number to sales@steinbergus.com

We will work with you to resolve the issue as quickly as possible.

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Contact Us

For any questions about our Return & Refund Policy, please reach out:

🌐 Contact us 📧 sales@steinbergus.com 📍 6800, Santa Fe Dr, Building B, Hodgkins, IL 60525