Shipping policy
Company information. This policy is offered by Steinberg, the registered trading name (DBA) of Luk Trade, Inc., an Illinois corporation. The DBA "Steinberg" was registered with the Illinois Secretary of State, File #74836836, on 2026-05-26.
Principal place of business: 6800 Santa Fe Dr, Building B, Hodgkins, IL 60525, United States
Phone: (773) 370-1432
Email: sales@steinbergus.com
Shipping Policy
Effective Date: April 2026
At Steinberg, we are committed to delivering your heavy-duty truck filters and parts quickly, safely, and reliably. Please read our shipping policy carefully before placing your order.
Shipping Destinations
We currently ship to all 50 U.S. states, including Alaska and Hawaii. At this time, we do not ship to international destinations, U.S. territories, or APO/FPO addresses.
Shipping Rates
Shipping costs are calculated based on the weight and value of your order and will be displayed at checkout before you complete your purchase. No hidden fees, what you see at checkout is what you pay.
| Order Weight | Estimated Shipping Cost |
|---|---|
| Up to 5 lbs | Calculated at checkout |
| 5 - 20 lbs | Calculated at checkout |
| 20 lbs + | Calculated at checkout |
For wholesale and bulk orders, shipping rates may differ. Please contact us directly on this page for a custom shipping quote.
Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or U.S. federal holidays will be processed on the next business day.
You will receive an email confirmation with tracking information once your order has been shipped.
Delivery Time
Standard shipping delivery time is 5-7 business days from the date of shipment. Please note that delivery times are estimates and may vary due to:
- Carrier delays
- Weather conditions
- High volume periods (holidays, etc.)
- Remote delivery locations
Steinberg is not responsible for delays caused by the carrier once the package has been handed off for delivery.
Shipping Carriers
We ship via major U.S. carriers including:
- UPS
- FedEx
- USPS
Carrier selection is based on your location and order size to ensure the best delivery experience.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to track your package directly on the carrier's website. If you have not received tracking information within 3 business days of your order, please contact us at sales@steinbergus.com.
Expedited Shipping
Need your order faster? Expedited shipping options may be available at checkout depending on your location and order size. Expedited orders placed before 12:00 PM CST on a business day will be processed the same day.
Damaged or Lost Shipments
Damaged items: If your order arrives damaged, please take photos of the packaging and item and contact us within 48 hours of delivery at sales@steinbergus.com. We will work with the carrier to resolve the issue.
Lost packages: If your tracking shows delivered but you have not received your package, please:
- Check with neighbors and building management
- Contact the carrier directly with your tracking number
- If unresolved within 3 business days, contact us and we will open a carrier investigation
Incorrect Shipping Address
Please double-check your shipping address before completing your order. Steinberg is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at sales@steinbergus.com, we will do our best to make changes before the order ships.
Contact Us
For any questions about shipping, please reach out:
🌐 Contact us 📧 sales@steinbergus.com 📍 6800, Santa Fe Dr, Building B, Hodgkins, IL 60525